Refund Policy

Effective date: 20 September 2026

This policy applies to Tunoa source-code licenses and optional services purchased through tunoa.app, subject to mandatory consumer rights and the rules of the payment provider used for the transaction.

1. Payment-provider transactions

For transactions processed by an external payment provider, refund handling may also involve the provider used for the purchase. The provider's applicable payment, buyer-support and refund procedures may apply in addition to this policy and mandatory consumer law.

2. Digital source-code purchases

Tunoa source code is a digital product delivered through protected account access after payment and license verification.

Refund eligibility may depend on the circumstances of the purchase, delivery status, reason for the request, applicable payment-provider rules and mandatory consumer law.

Downloading or receiving a digital product does not limit any right that applicable law does not permit to be waived.

3. Optional services

For installation, branding, Android packaging, publishing assistance, payment-gateway setup or custom work, refund eligibility may take into account whether work has started, the amount of work already performed and any non-recoverable third-party costs, to the extent permitted by applicable law.

Where appropriate, a refund may be limited to the unperformed portion of a service.

4. Technical problems

If the delivered product cannot reasonably be accessed or used because of a reproducible delivery or technical problem attributable to Tunoa, the buyer should contact support so the issue can be investigated and, where possible, corrected.

5. How to request a refund

Send the purchase email address, order or transaction reference and a short explanation of the request to: inmessageapp@gmail.com

Where the payment provider offers buyer or order support, the buyer may also use that provider's support process.

6. Mandatory consumer rights

Nothing in this Refund Policy limits refund, withdrawal, cancellation or other consumer rights that apply mandatorily under applicable law.

7. Contact

Tunoa
Operated by Mahmoud Assem
São Paulo, Brazil
Email: inmessageapp@gmail.com